Download Help
Your purchases are delivered as secure PDF downloads. Below are answers to the most common questions, plus a form to send yourself a fresh secure link.
Request a fresh secure link
Enter the email you used at purchase and we will email you a new 24-hour download link.
I didn't receive the access email
Check your spam or promotions folder for a message from BibleDetails. Access instructions are also shown on the confirmation page immediately after payment. If you still cannot find it, request a fresh secure link below using the email you paid with.
My download link expired
For security, each secure link is valid for 24 hours. If yours has expired, request a new one below at no cost — your original purchase still applies.
My download was interrupted
If a download stops partway, simply use your secure link again to restart it. Each purchase allows up to five successful downloads. If you have reached that limit, request a fresh link below and let us know if you need additional downloads.
The file won't open
Every product is a standard PDF. Open it with a current PDF reader such as Adobe Acrobat Reader, Apple Books, or your browser. If the file appears corrupted or incomplete, request a fresh link below; if the problem continues, contact us and we will provide a corrected file.
I purchased the same item twice
Duplicate purchases are eligible for a refund. Please contact us with the email you used and we will process the refund to your original payment method.
I want to request a refund
Digital purchases are eligible for a full refund when requested within seven calendar days of purchase. See our Refund Policy for full details, then contact us to request one.